Your Next Business Analyst
Efficiency Driven | Innovative Project Lead | Proficient Business Analyst | Data Savvy
Bio
Personal Profile
From a young age, I’ve always had a sense of motivation and passion driving me forward. Whether it’s exploring unique opportunities, learning additional skills, or meeting new people, I bring these values to every experience throughout my life on a personal and professional level.
Leader with experience managing business critical systems for administration, governance and architectural platform upgrades. Expert in project team leadership, documentation, systems auditing, using SQL Server for reporting and writing scripts, backups and user security.
Manage multiple system and application upgrades. Collaborate cross-departmentally to meet build requirements for network servers, Database servers, budgetary sizing, and security compliance.
Vendor contact for latest product releases and application maintenance.
Experienced and Capable
Background & Expertise
May 2011 - September 2019
IT Business Analyst
Delta Air Lines (Endeavor Air)
Managed Application Systems and SME for multi-million-dollar HRIS, Microsoft SQL Database Reporting and Time and Attendance systems including budgetary sizing, enterprise architecture, server infrastructure, and test engineer for development and production servers.
Supervised functional, technical requirements gathering through joint collaboration sessions with client.
Developed and implemented test plans using HP Quality Center to track test cases and defects and maintain sign-off.
Managed functional, regression, integration, user acceptance testing and defect tracking.
Provided workflow diagrams and architectural drawings to enterprise architecture team for system approvals.
Hosted weekly and daily round-up calls to ensure that project stayed within timeframe and budget and for issue tracking.
Created and maintained technical and operational documentation for Continuity of Business.
SME for support and troubleshooting complex system and application issues and solutioning problems through research and analytics.
Led collaboration with developers, computer programmers, system engineers and end-users to meet technical and functional requirements.
Developed scripted reporting, designed charts, presentations and technical writing for decision making.
Feb 2010 - Nov 2011
Revenue Analyst - Hilton Worldwide
Designed custom tools using VBA/VB scripts in Microsoft Excel and Microsoft Access and SQL reporting.
Created automated reporting for Hilton properties using system applications OnQ Revenue Management, OnQ Forecast Management, and OnQ Rate & Inventory
Develop analyses for pertinent metrics and dimensions, sharing metrics with RMCC teams to help improve the quality of subsequent business decisions
Interested in learning more about my professional background?
Education
Never give up on a dream just because of the time it will take to accomplish it. The time will pass anyway.” –Earl Nightingale
MA - Strayer University
Master's in Information Technology with an emphasis on project management
BA - Rust College
English Degree has provided me the skill set to excel in documentation, development of learning plans and technical writing.
MicroSoft Office Specialist
Specialist in MicroSoft Excel and MicroSoft Access
Infor Lawson
Trained by Infor in Lawson Security, Design Studio and ProcessFlow Automation
Kronos Workforce Central
Professional trained in Kronos system administration including Work and Pay rule configurations, Functional Access Profiles and every aspect of support.
Infor Lawson
Above and Beyond
Kronos Workforce Central
A Valuable Skill
Sharepoint
Raising the Bar
"If you want something you've never had, you must be willing to do something you've never done"